Frequently Asked Questions

Everything you need to know about shopping with Engine Official

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed Size Guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.

What payment methods do you accept?

Engine Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress until it reaches your door.

Are your materials sustainably sourced?

We are committed to ethical fashion. Engine Official prioritizes organic cotton, recycled polyesters, and eco-friendly dyes across our seasonal collections to minimize our environmental footprint.